Right of Withdrawal and Return Policy
The Customer has the right to withdraw from the contract within 14 days of receiving the order, in accordance with the following procedures, which vary by product category:

• Lingerie and Custom-Made Items: Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to the supply of goods that are made-to-measure, clearly personalized, or which, for hygienic reasons, cannot be returned after opening (such as corsets and garments in direct contact with the skin). All sales in this category are considered final.
• Accessories and One-Size-Fits-All/Standard Items: For components, accessories, and non-personalized items, returns are permitted within 14 days. The product must be returned undamaged, in its original packaging. Return shipping costs are the responsibility of the Customer.
• Procedure: All return requests must be pre-authorized by completing every section of the form below. The refund will be processed after the item’s condition has been verified.

Legal Warranty and Complaints
The Seller is liable for any lack of conformity existing at the time of delivery. Any complaints must be submitted within 48 hours of receiving the package through official support channels (email or chat).